Privacy Policy | Updaytr

Learn how Updaytr collects, uses, and protects your data. We never sell your information.

Privacy Policy

Effective date: September 4, 2025

This Privacy Policy explains how Updaytr collects, uses, and protects information in connection with our services, websites, and related applications (collectively, the "Services").

Key Commitments

• We do not sell personal data. We never sell, rent, or broker your information to third parties.
• We disclose information only as required by law, to protect rights and safety, or with your explicit consent and documented instructions.
• We use reputable subprocessors to deliver the Services and require appropriate security and privacy commitments from them.

Information We Collect

• Account data: name, email, authentication identifiers, organization details, and subscription status.
• Usage data: log data, device and browser information, IP address, settings and preferences, and actions taken in the app.
• Communications: emails and messages sent to us, support requests, and feedback.
• Voice calls and transcripts: when using our AI Agents, your audio may be recorded and transcribed to generate reports and improve call quality and reliability.
• Payment data: limited billing details handled by our payment processor (we do not store full card numbers).

How We Use Information

• Provide, operate, and maintain the Services.
• Generate and deliver AI-assisted reports from call transcripts.
• Process payments and manage subscriptions.
• Send service, transactional, and account-related communications.
• Monitor, secure, and improve performance, reliability, and safety.
• Comply with legal obligations and enforce our terms.

Subprocessors and Data Sharing

We rely on trusted service providers including: Supabase (hosting, authentication, database), Retell AI (telephony and voice agent infrastructure), OpenAI (transcription and text analysis), Resend (email), and Stripe (payments). We share only the minimum necessary data with subprocessors to provide the Services.

Data Retention

We retain data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data.

Security

We implement technical and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. For additional details, see our Security & Compliance page.

Your Choices and Rights

• Access, update, or delete certain account information in your settings.
• Request additional access or deletion by contacting us.
• Opt out of non-essential emails via unsubscribe links.

Regional Scope

The Services are primarily intended for residents of the United States and Canada and are not intended for residents of the EU/EEA/UK.

Contact

Questions about this policy? Contact us at [email protected]